Facebook is my far the largest social networking site, and many people communicate with their friends over Facebook. They should take this into consideration before locking accounts.Īnd when accounts are locked, the accounts should still be viewable, including writings and emails.īut for the larger kink community, this incident has brought some issues to light that I think we need to take seriously. I write often, I comment often- I'm active on the site. My account is, at this time, about a year old, with over eighty friends. I was not using any scripts or third party software on their site, period, and I wish they had taken my account activity on the site into account when deciding I was a robot. I have been completely honest and forthcoming with them. In addition, for Fetlife staff, while they were friendly and helpful, I wish they would have just given me the benefit of the doubt. I wonder if they had access to these records. It would be a relatively simple thing for the system that is scanning the logs to note which logs or which events set off the problem, and then keep that in the notes.Īt one point the support staff said the engineers had to look up what happened. It seems like a very bad idea to have a system that is locking account but not keeping track of why. That was nice, but at the same time, I wish that the support staff would have been able to tell me the cause of the problem. The staff I interacted with were very friendly. This situation has left me with a bad impression and some larger conclusions. On Sunday, I had another event which was luckily listed elsewhere, outside Fetlife.įinally, though, on Monday after several more email exchanges by friendly support folks, they decided that the cause of the problem was likely a false positive, and they kindly restored my account. I had to ask friends where the munch was held, since I couldn't look it up.Īnd during a play party that night, I couldn't trade Fetlife contacts with people. Not having access to Fetlife made things difficult for me on Saturday, since I wanted to attend a munch. And I believe that if you tried to send me a message during this time, that it didn't go through. If you went to my account, you found it was gone, and if you tried to read a writing I wrote, it was gone. I also found out on Saturday that not only was my account locked, for me, but it was unviewable for others. No reply on Saturday either, so I sent them another, this time more impassioned email, asking them if they could unlock my account. I didn't hear back from them on Friday (despite my mail) and so I sent them another mail. This leads me to conclude that whatever mechanism does the locking doesn't provide the support team feedback on what happened. Aside from Adblock Plus, which is usually disabled on Fet, I don't.Īt the time my account was locked, I had a friend over and we were just hanging out, and I wasn't using Fetlife, which leads me to one of two suspicions on what happened.Įither the presence of several computers all logged into Fetlife at once, with different accounts (my deskotop, laptop, phone, and her phone) all at once, triggered Fetlife to block the account, or else Fetlife is running scripts (automated processes) against their logs to look for suspicious activity.Įither way, the support person was asking me to clarify what was the cause, rather than telling me. They asked if I was using any third party programs to access Fetlife (I don't) or if I use any browser extensions that might interfere with Fetlife. I was then asked, essentially, to tell them what I'd done to trigger this action on their part. Here's what happened and here's what I learned:Īn hour after sending my mail, I received a letter from someone at support (I will not use names to protect folks) saying that my account had been locked due to activity that looked like I was a robot. Thus began a four day long period where I was unable to use Fetlife. Instead, I got a message saying to contact support, which I did immediately. On Thursday evening, I found out I couldn't log into Fetlife.
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